FAQs
Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 business days of processing time for your order to ship out.
Standard International Shipping takes 8-20 business days.
Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
Q: CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please Contact Us. All you need to do is send us an email with the subject line "CANCEL".
Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Or notify us via the Contact Us page. If the address is wrong, we can correct this within 24 hours.
Q: MY ITEM ARRIVED DAMAGED?
We do ship every item with extra padding. Despite this, damages may still happen due to mail service mistreatment, If this happens to you, please Contact Us with:
A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.
Q: You Made A Mistake On My Order.
A: We are very sorry. It doesn't happen often, but nobody is perfect. Please Contact Us and we'll work with you to make it right. Please add a picture of the error if possible.
Q: I ordered 2+ items, but only received one... where's my order?We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way :)
If we still haven't managed to answer your question please feel free to Contact Us and we will do our best to reply within 24 hours :)